Enrolment and fee reminders for a tuition centre.

How a tuition centre in Sepang stopped chasing fees one parent at a time, and now starts each morning knowing who has paid.

mindara.yourcompany.my
MLMindara Learning
SearchCtrl K
Students212
Classes
Attendance
Fees14
Parent messages3
Enrolment
New students3
Reports
ZOZainon Osman · Admin

Fees · October

Unpaid14Paid198All212
Reminder 2 sent today 11Due 7 Oct · RM 3,520
WhatsAppNur ImanYear 6 Science · En. BadrulReadRM 2809:12
WhatsAppAiman HakimiForm 3 Maths · Pn. HasmahReadRM 3209:05
WhatsAppHarish NairForm 4 Add Maths · Mr NairDeliveredRM 3609:00
WhatsAppIsaac RozarioForm 2 Maths, Science · Mrs RozarioReadRM 5009:08
WhatsAppMuhammad DanishYear 4 Maths · Pn. HalimahDeliveredRM 2409:00
WhatsAppIvan ChewYear 6 Maths · Mr ChewReadRM 2809:02
WhatsAppAmsyar FikriForm 5 Physics · En. FikriReadRM 3609:10
4 more familiesRM 1,180
Promised to pay 3Replied on WhatsApp · RM 960
WhatsAppCeleste de MelloYear 5 English · Mr de MelloFri 16 OctRM 28012 Oct
WhatsAppSofia ShahromSPM Chemistry · En. ShahromTue 20 OctRM 36012 Oct
WhatsAppArjun PillaiForm 3 Science · Mr PillaiSat 17 OctRM 32013 Oct
#0188October fees8 days late
Nur Iman binti Badrul
Class
Year 6 Science · Mon and Wed
Parent
En. Badrul
Invoice
ItemQtyAmount
Year 6 ScienceOctober · Mon 3 pm, Wed 5 pm8280.00
Total · due 7 Oct280.00
Sent on WhatsApp
1 OctInvoice with pay linkRead
8 OctReminder 1, politeRead
15 OctReminder 2, with the pay linkRead 9:12 am
20 OctAdmin calls if still unpaidPlanned
No reply yet. Usually pays in the first week.
Mark as paidSend pay link again
‹ML
Mindara Learning CentreBusiness account
Thursday, 1 October
Pay RM 280 onlinemindara.yourcompany.myHi En. Badrul, Nur Iman’s October fees are ready. Year 6 Science, 8 lessons: RM 280, due 7 Oct.9:00 am
Thursday, 8 October
A friendly reminder: Nur Iman’s October fees of RM 280 were due yesterday. You can pay here any time.9:00 am
Today
Pay RM 280 onlinemindara.yourcompany.myHi En. Badrul, just checking on Nur Iman’s October fees of RM 280. Reply here if you’d like to pay another way.9:00 am
Message
9:12

On screen: Fees invoiced, reminded and paid online.A real project. The business isn’t named, and names and figures on the screens are changed.

Business
Primary and secondary tuition centre, Sepang
Team
About 12 staff: 9 teachers, 2 admin and the owner
Students
About 210, from Year 1 to SPM
Works with
WhatsApp, Billplz, SQL Account
First version
4–⁠5 weeks
Project size
Business system, from RM 15k
Before

How fees worked before.

About 210 students, one spreadsheet, and an admin chasing fees from her own phone.

  • New students filled in a paper form. Admin typed it into a spreadsheet, and again into the class list.

  • Every month, admin worked out each family’s fees by hand: different subjects, sibling discounts and new joiners.

  • Reminders went out one by one from the admin’s own WhatsApp. Chasing parents felt awkward, so it waited.

What we built

Four parts, built around the 1st of the month.

Parents kept using WhatsApp. The typing, the sums and the chasing moved into the system.

01Enrolment

Every enquiry becomes a student, without retyping.

WhatsApp, website and walk-⁠in enquiries land on one board, and after a trial the student is set up once.

mindara.yourcompany.my

New students

BoardList
Add student
Enquiries 3
WhatsApp · 10:12 amMia Teo, Year 4

Maths and English · asks about Saturday

Reply sentZO
Walk-⁠in · yesterdayHadif Ariff, Form 4

Add Maths and Physics

Call back todayZO
Website · 9:40 pmKavya Menon, Year 2

English · mother prefers weekdays

NewZO
Trial class 3
Today · 4:00 pmBrandon Foo, Form 3

Form 3 Maths with Pn. Norhayati

Trial todayNY
Wed 21 Oct · 5:00 pmAlisya Mardhiah, Year 6

Year 6 Science with Ms Chua

BookedCP
Fri 23 Oct · 7:00 pmAryan Sharma, Form 5

SPM Physics with Mr Gomes

BookedGM
Enrolled in October 9
From Tue 6 OctZara Aleya, Year 5

Year 5 English · registration RM 50

First fee paidGH
From Thu 8 OctJoel Chin, Form 5

SPM Physics · parent on WhatsApp

First fee paidGM
From Tue 13 OctNur Qaseh, Form 1

Form 1 English · sister of Nur Iman

Sibling discountGH
6 more this month
02Monthly fees

Every family’s invoice, worked out and sent on the 1st.

The system knows each class, fee and discount, so every family gets one WhatsApp invoice with a pay link.

mindara.yourcompany.my

October invoices

All families176With a discount31
Sent Thu 1 Oct, 9:00 am
InvoicedRM 67,880212 students
Families176one invoice each
Paid by noon41online
FamilyStudents and classesDiscountTotal, RMStatus
BadrulNur Iman · Year 6 Science–280Read
QuekShi Ying · Form 2 Maths, ScienceTwo subjects −20500Read
KassimHaikal · Form 3 Maths
Alya · Year 4 Maths
Sibling −24536Paid 9:31 am
FernandezJoshua · Year 4 English
Leah · Year 2 English
Sibling −22438Paid 9:48 am
RamasamyArvin · Form 4 Add Maths–360Delivered
de MelloCeleste · Year 5 English–280Read
170 more families · every amount worked out from the classes each child takes
03Online payment

Parents pay from the message, in a minute.

Parents pay by online banking or card and get a WhatsApp receipt, and the student is marked as paid.

October fees

Nur Iman · Year 6 Science

To payRM 280.00
Lessons8 in October
DueWed 7 Oct
Earlier this year
SeptemberPaid 4 Sep
AugustPaid 6 Aug
Pay with
Online bankingMost banks
Debit or credit card

Paid through Billplz. Your receipt arrives on WhatsApp, and the centre sees it straight away.

Pay RM 280
9:14
04Follow-⁠ups

Polite reminders, then a short call list.

Unpaid families get a friendly reminder the day after the due date and another a week later.

mindara.yourcompany.my

Follow-⁠ups · Thu 15 Oct

Replies4No reply yet10
Call list
Thu 1 OctInvoice and pay link
Wed 7 OctDue date
Thu 8 OctReminder 1, polite
Thu 15 OctReminder 2, with link
Tue 20 OctAdmin calls
Replies on WhatsApp, read by the system
Mdm QuekQuek Shi Ying

“Paid just now through the link, thank you.”

Paid RM 5009:40 am
Mr PillaiArjun Pillai

“I’ll pay cash at the counter on Saturday.”

Promised Sat 17 Oct13 Oct
Mr de MelloCeleste de Mello

“Sorry teacher, will pay on Friday.”

Promised Fri 16 Oct12 Oct
En. ShahromSofia Shahrom

“Can I pay on the 20th, after salary?”

Promised 20 Oct12 Oct
10 families read Reminder 2 and haven’t replied. They go on Zainon’s call list on Tue 20 Oct, with what each one owes.

Each part is a feature with its own fixed price, agreed before we start. See how this project was priced or get a fixed quote for yours →

Who touches the fees, and what they see.

Admin runs the month. Parents pay from WhatsApp.

  • ZOAdmin · Zainon

    Checks new enquiries and the few unpaid fees, instead of typing and chasing all day.

  • Teachers

    See their class lists, with new students added as soon as they enrol.

  • Parents

    Get the invoice, the reminders and the receipt on WhatsApp, and pay from their phone.

  • DTOwner · Desmond Toh

    Sees fees collected, still unpaid and new enrolments every evening.

What changed at the front desk
  • No more chasing parents one by one.
  • No more matching payment screenshots.
  • Everyone knows who has paid, every morning.
Cost and timeline

Invoices first, then new students.

In two phases, so fees went out from the new system before the enrolment board was added.

Phase 1 · 4–⁠5 weeks

Fees out, and paid online

Phase 2 · 3–⁠4 weeks

New students, without retyping

Project sizeFrom RM 15kBusiness system · first 3 months of care included?How we price a project

Want fees paid on time, without the chasing?

Questions about this system.

What did this project cost?

Business system, from RM 15k. Every feature had a fixed price, agreed before work started, and the first 3 months of hosting and care were included.

Do parents need to download an app?

No. Invoices, reminders and receipts arrive on WhatsApp, and the pay link opens in the phone’s browser.

Can parents still pay by bank transfer or cash?

Yes. Admin marks those as paid in one tap, and the parent still gets a receipt on WhatsApp.

Does it replace our accounting software?

No. Fees and payments go into SQL Account, AutoCount or Xero, so your accountant has everything without retyping.

Another question? Ask on WhatsAppWe reply within one working day.

Free consultation

Tell us how you work today.

We’ll show you what we’d build first and what it costs. Free, no obligation.

  1. 1

    Send us a message

    Pick what sounds familiar and a time. We reply within one working day.

  2. 2

    A free 30-⁠minute call

    On WhatsApp or Google Meet. We look at how you work today.

  3. 3

    A fixed price for every feature

    Your written quote within 3 working days of the call.

Your free consultation30 min
What takes the most time?Pick any
Pick a time
Send on WhatsApp

Or email sales@belcort.com · We reply within one working day.

More of what we’ve built for tuition and education centres