An outlet ordering system for a chicken rice chain.
How a chicken rice chain with six outlets and one central kitchen stopped adding up WhatsApp orders by hand.
Orders for Saturday 10 Oct
By itemBy outlet| Item | Bukit Mertajam | Bukit Tambun | Seberang Jaya | Perai | Juru | Nibong Tebal | So far |
|---|---|---|---|---|---|---|---|
| Chicken rice set | 180 | 140 | 165 | 120 | – | – | 605 |
| Roast chicken, whole | 40 | 30 | 36 | 26 | – | – | 132 |
| Sambal, kg | 12 | 10 | 11 | 8 | – | – | 41 |
| Chilli sauce, kg | 5 | 4 | 5 | 4 | – | – | 18 |
| Ginger paste, kg | 3 | 2 | 2 | 2 | – | – | 9 |
| Roti dough, kg | 30 | 24 | 28 | 20 | – | – | 102 |
| Status | In | In | In | Changed 12:40 | Not in | Not in | 4 of 6 |
Order for Saturday
Cut-off 3:00 pm · 1h 42m left
Last Saturday: 148 sets
On screen: Outlets order by the cut-off, the kitchen sees the totals.A real project. The business isn’t named, and names and figures on the screens are changed.
- Business
- Chicken rice chain, Seberang Perai
- Team
- About 70 staff, 9 in the kitchen
- Outlets
- 6 outlets, 1 central kitchen
- Works with
- WhatsApp, the kitchen printer
- First version
- 2–4 weeks
- Project size
- Focused, from RM 5k
How ordering worked before.
Six outlets, one kitchen, and orders spread across a group chat.
Outlet managers sent orders in a WhatsApp group, each in their own words and units.
The kitchen head scrolled back through the group and added up the totals on paper.
Some outlets always missed the cut-off. Someone had to call them, every day.
Saturday’s orders, in before 3 pm.
The outlets kept ordering on their phones. They just stopped typing it into a chat.
Each outlet orders on a phone, with its usual items ready.
The manager changes only what’s different and checks those changes before sending, so nothing goes out by mistake.
Check and send
For Saturday 10 Oct · 1h 40m left
You can change it until 3:00 pm. A copy comes back on WhatsApp.
The kitchen sees every outlet, and the totals, as they come in.
At the cut-off, the totals by item go to the prep list in one click.
Orders for Saturday
By outletBy itemLate outlets are reminded for you.
At times you set, outlets that haven’t ordered get a WhatsApp link, then a copy once their order is in.
WhatsApp · automatic messages150 chicken rice sets, 34 roast chicken, 10 kg sambal, 4 kg chilli sauce, 3 kg ginger paste, 26 kg roti dough.
You can change it until 3:00 pm.1:21 pm
After the cut-off, the kitchen decides.
An outlet asks for a change with a reason, and the kitchen head sees its effect on totals, then decides.
After the cut-off
SaturdayMOMogan, outlet manager · sent 4:05 pm, after the cut-off
Each part is a feature with its own fixed price, agreed before we start. See how this project was priced or get a fixed quote for yours →
Four roles, one cut-off.
Six outlet managers order by 3 pm. The kitchen decides anything later.
- Outlet managers
Order from their usual items in two minutes, and get a copy back on WhatsApp.
- CHKitchen head · Chong Hin
Decides on changes after the cut-off, with the new totals in front of him.
- NOKitchen admin · Norma
Checks the board at 1 pm and sends the prep list at the cut-off.
- EHOwner · Eddie
Sees what each outlet ordered, every day, and who changed what.
- No more adding up orders from a group chat.
- No more calling outlets that forgot.
- Every late change has a name and a reason.
Ordering first. Reminders once outlets were used to it.
Focused first phase, other features quoted separately. Reminders and late changes were added later, at their own fixed price.
Orders in by the cut-off
Nobody chasing
Want ordering like this for your outlets?
Questions about this system.
How much does it cost?
The first version, phone ordering with a daily cut-off and the kitchen board, was a focused project from RM 5k. Reminders and late changes were added later at their own fixed price.
Do outlet managers need to install an app?
No. Each outlet has its own link that opens in the phone’s browser. It works on any phone the outlet already has.
Can each outlet have different items?
Yes. Each outlet has its own list and usual quantities, and you can set different cut-off times for different days.
Can this grow into a full kitchen system?
Yes. The same orders can feed a prep list, delivery runs and billing to each outlet when you are ready. Each part has its own fixed price.
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- 1
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Your written quote within 3 working days of the call.
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