Refund and Cancellation Policy

01Project cancellation

You may request cancellation by emailing nicksgan@belcort.com.

If work has not started, we will refund payments received, less any non-recoverable third-party costs specifically approved by you before they were incurred.

If work has started, we will calculate the amount payable for work already performed using the agreed scope and fees in your quotation or service agreement. Any remaining prepaid amount will be refunded after deducting that amount and any approved, non-recoverable third-party costs. We will provide a breakdown of the calculation.

A deposit is treated as part-payment towards the project and is subject to the cancellation calculation above.

02Delivery issues

If you believe a deliverable does not meet the agreed scope, please contact us with details so that we can investigate and have a reasonable opportunity to resolve the issue.

If we cannot deliver an agreed part of the service and no alternative is agreed, we will refund the amount paid for that undelivered part. This does not limit any other remedy available under your agreement or applicable law.

03Hosting and maintenance

You may cancel future hosting or maintenance renewals by contacting us before the next renewal payment is due.

For an early termination of a prepaid service period, we will refund the unused portion after deducting services already provided and any specifically approved, non-recoverable third-party commitments.

04AI usage balances

Charges for AI usage already consumed are not refundable, except where a billing error has occurred.

If you close your AI usage account, you may request a refund of the unused prepaid balance. We will reconcile any outstanding usage before confirming the refundable amount. Promotional or complimentary credits have no cash refund value.

05Duplicate or incorrect payments

If you have been charged twice or believe a payment is incorrect, contact us with the invoice number and payment reference. Verified duplicate payments and overcharges will be refunded.

06How to request a refund

Email nicksgan@belcort.com with your company name, invoice number, payment reference, amount and reason for the request.

We aim to acknowledge requests within one business day. Approved refunds will be initiated within 14 business days after we confirm the amount and any necessary payment details. Refunds normally go back to the original payment method. Your bank or payment provider may require additional processing time.

07Agreements and your rights

Any different cancellation or refund terms must be expressly agreed in writing before payment. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

08Contact

BELCORT SDN. BHD.

Company registration number: 202601016621 (1678718-U)

Email: nicksgan@belcort.com