Picking and delivery for a frozen food distributor.
How a frozen and chilled food distributor in Terengganu stopped arguing about missing cartons, because every drop now comes back signed, photographed and on the invoice.
Picking
Route 3 · DungunRoute 1Route 2Route 4Last drop goes in first.
Loaded in reverse order, so each drop is at the door when Azri arrives.
Restoran Taman Kota
DO-7716 · Jalan Kenanga, Dungun
On screen: Every drop signed and photographed.A real project. The business isn’t named, and names and figures on the screens are changed.
- Business
- Frozen and chilled food distributor, Terengganu
- Team
- About 60 staff: 6 cold lorries
- Customers
- About 400 restaurants, hotels and mini markets
- First version
- 4–6 weeks
- Project size
- Business system, from RM 15k
How deliveries worked before.
Six cold lorries, 84 drops a day, and a stack of paper delivery orders on the dashboard.
Pickers worked from invoices, one customer at a time. The same freezer was opened again and again.
Lorries were loaded in whatever order the goods came out. Drivers dug through the box at every stop.
When stock ran short, nobody told the customer. They found out when the lorry arrived.
From the freezer to a signed invoice.
The warehouse, the drivers and accounts now work from the same delivery record.
One picking list per route, sorted by bin.
Pickers tick items off on their phone, and short items are flagged to sales before the lorry is loaded.
Route 3 · Dungun
Lorry 3 leaves 7:30 · Muzaffar and Pei Shan
Every lorry loaded in drop order, and checked cold.
The last drop goes in first, and the warehouse sees each lorry’s progress, freezer temperature and departure time.
Loading bay · 7:20 am
All lorries6Not left yet4Kuala Terengganu · 16 drops
Marang · 12 drops
Dungun · 14 drops
Kerteh · 18 drops
Anything short or refused is recorded at the door.
The driver checks each line with the customer, records thawed or damaged packs with a photo, and the customer signs.
Return an item
Restoran Taman Kota · DO-7716
Short and returned goods sorted out the same day.
Undelivered goods stay off the invoice, billed goods get credit notes, and wrong items are swapped on the next run.
Returns and short deliveries
Today5This week14| Customer | Item | Qty | Reason | Next step |
|---|---|---|---|---|
| Restoran Taman KotaDO-7716 | Prawns 500g | −3 pkt | Short at warehouse | Not billed |
| Restoran Taman KotaDO-7716 | Fish fillet 1kg | −1 pkt | Thawed, refused | Not billed |
| Hotel Seri SuraDO-7729 | Prawns 500g | −3 pkt | Short at warehouse | Not billed |
| Kafe Rantau AbangDO-7652 | Beef patties | −2 box | Wrong item sent | Swap next run |
| Mini Market ChenderingDO-7690 | Ice cream 4L | −4 tub | Box crushed | Credit note |
The invoice matches what was delivered, with the proof attached.
Invoices go to AutoCount and MyInvois with the signature, photos and time of the drop.
Invoice INV-58214
RM 443.40
DO-7716 · Thu 8 Oct · billed for what was delivered
- Signed by
- Mr Khor
- Time
- 10:48 am
- Driver
- AZAzri
- Freezer
- −18°C
Each part is a feature with its own fixed price, agreed before we start. See how this project was priced or get a fixed quote for yours →
Warehouse, lorry and office, on one record.
From the freezer aisle at 6 am to the invoice the same afternoon.
- Warehouse team
Pick by route and bin, and flag short items before loading.
- Drivers
Follow the drops in order, and collect a signature and photos at each one.
- Sales team
Hear about short items before the customer does.
- SAAccounts · Siti Aminah
Bill what was delivered, with credit notes ready when they’re needed.
- RNOwner · Ramesh
Sees every lorry, every drop and every dispute, with the proof.
- No more lost delivery orders.
- No more month-end arguments about short cartons.
- No more digging through the lorry at every stop.
Proof at the door first, then the warehouse.
In two phases, starting with the driver app, because that’s where the disputes began.
Proof at every drop
The warehouse
Want proof on every delivery?
Questions about this system.
What did this project cost?
Business system, from RM 15k. Every feature had a fixed price, agreed before work started, and the first 3 months of hosting and care were included.
Can drivers use their own phones?
Yes. The driver app opens in the phone’s browser. If you prefer company phones, a basic Android phone is enough.
What if the customer won’t sign?
The driver records the reason and takes a photo of the goods at the door. The drop is flagged for the office to follow up.
Does it replace AutoCount?
No. AutoCount stays. Orders come from it, and invoices and credit notes go back into it, with e-invoices sent to MyInvois.
Can we start with just the driver app?
Yes. A driver app with signatures and photos on its own is a focused project, from RM 5k. Picking and loading can come later, as they did here.
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