Online orders packed where the stock is, for a homeware retailer.
How a homeware retailer in Perak started packing each online order in whichever shop has the stock, and stopped selling the same last piece twice.
Stock · every shop and channel
All items1,860Low12Paused online3
Shopee9:42
Lazada9:42Website9:423 shopsPOS 9:40Each shop keeps 2 for walk-ins| Item | Store room | Ipoh | Taiping | Kampar | Online | Shopee · Lazada · website |
|---|---|---|---|---|---|---|
| Non-stick wok 32cmHW-1021 | 18 | 6 | 4 | 3 | 25 | 25 on all 3 |
| Stainless pot set, 5 pcsHW-1104 | 9 | 3 | 2 | 0 | 10 | 10 on all 3 |
| Dinner set (16-piece), whiteHW-2210 | 0 | 2 | 5 | 4 | 5 | 5 online · ships from Taiping and Kampar |
| Glass food container setHW-3302 | 40 | 12 | 8 | 10 | 64 | 64 on all 3 |
| Rice cooker 1.8LHW-4018 | 1 | 1 | 3 | 2 | 2 | Only 2 left online |
| Knife block set, 6 pcsHW-1350 | 6 | 4 | 1 | 2 | 8 | 8 on all 3 |
| Ceramic mug, set of 4HW-2231 | 0 | 8 | 6 | 9 | 17 | 17 on all 3 |
| Bamboo cutting board LHW-1412 | 25 | 10 | 7 | 6 | 42 | 42 on all 3 |
| Frying pan 28cmHW-1033 | 12 | 5 | 3 | 2 | 16 | 16 on all 3 |
| Glass water jug 2LHW-3318 | 0 | 2 | 2 | 1 | 0 | Paused online · shops only |
Shelf D · Glassware
Sat 10 Oct · Wilfred
On screen: Online orders packed in whichever shop has the stock.A real project. The business isn’t named, and names and figures on the screens are changed.
- Business
- Homeware and kitchenware retailer, Perak
- Team
- About 20 staff, 2 for online
- Outlets
- 3 shops and a store room
- First version
- 5 weeks
- Project size
- Business system, from RM 15k
How stock worked before.
Three shops, a store room and three online channels, each with its own count, and none of them agreed.
The POS, Shopee, Lazada and the website each had their own stock count.
The last dinner set sold in the Taiping shop, and someone bought it on Shopee an hour later.
The online team updated quantities by hand every morning, and missed them on busy days.
One count behind three shops and three channels.
The shops kept their POS. Shopee, Lazada and the website now read from one count.
Every shop and the store room, in one count.
POS sales and online orders lower the same count, and every change records who made it.
Dinner set (16-piece), white
HW-2210 · RM 189 · 12:05 pm| When | Where | What | Change | Online |
|---|---|---|---|---|
| 11:50 am | Taiping | Scanned out by Weng Thye for a Shopee order | −1 | 5 → 4 |
| 9:12 am | Ipoh | Sold at the counter | −1 | 6 → 5 |
| Fri 7:48 pm | Kampar | Packed by Yoke Peng for a Lazada order | −1 | 7 → 6 |
| Thu 1 Oct | Every location | Monthly count, all correct | 0 | 7 |
Shopee, Lazada and the website show the same number.
New quantities reach every channel within minutes, and when only walk-in pieces are left, the item pauses online.
Channel updates · Sat 10 Oct
Today23Paused3| Time | Item | Online | Sent to |
|---|---|---|---|
| 11:51 am | Dinner set (16-piece), whitePacked in Taiping for Shopee | 5 → 4 | |
| 9:41 am | Non-stick wok 32cmShopee order, store room | 26 → 25 | |
| 9:38 am | Glass food container setLazada order × 2, store room | 66 → 64 | |
| 9:35 am | Glass water jug 2LCount in Ipoh, 1 missing | Paused | |
| 9:30 am | Knife block set, 6 pcsWebsite order, store room | 9 → 8 | |
| 9:12 am | Dinner set (16-piece), whiteSold at the Ipoh counter | 6 → 5 | |
Online orders packed where the stock is.
Each order goes to the store room, or to a shop that has the item, and the courier collects there.
Online orders · Sat 10 Oct
To pack9Ready to collect2Shipped today14Paid 9:41 am
Paid 9:38 am
Paid 9:30 am
Store room has none · Weng Thye packs
Weng Thye packs before 3:00 pm
Store room has none · Yoke Peng packs
Customer collects on Sunday
Shop staff pack online orders between customers.
Staff scan each item off the shelf and print the label, and the count goes down as they scan.
Pack 2 orders
Courier collects at 3:00 pm · Weng Thye
Each part is a feature with its own fixed price, agreed before we start. See how this project was priced or get a fixed quote for yours →
Who packs, who sells, who stopped retyping.
Three shop counters, one store room and an online desk, all selling from the same count.
- Shop staff
Sell at the counter as before, and pack the odd online order between customers.
- MDStore room · Mazidah
Packs most online orders, and sees what each shop needs.
- JEOnline team · Jolene
Stopped updating quantities by hand on three channels.
- WKOwner · Wai Kit
Sees stock and sales for every shop and channel in one place.
- No more selling the last piece twice.
- No more updating three channels by hand.
- Online orders packed wherever the stock is.
One count first, then the orders.
In two phases, so every channel was reading one count within five weeks.
One count, every channel
Orders packed where the stock is
Want your shops and online channels on one count?
Questions about this system.
What did this project cost?
Business system, from RM 15k. Every feature had a fixed price, agreed before work started, and the first 3 months of hosting and care were included.
Does it work with Shopee and Lazada?
Yes. It connects to Shopee and Lazada to read orders and update quantities, and to your website if it can share its data or is one we build.
Does it replace our POS?
No. The shops keep their POS. The system reads each sale from it, if your POS can share its data. We check this before we quote.
Can we start with stock sync only?
Yes. One count for your shops and one online channel is a focused project, from RM 5k. More channels and order routing can follow.
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