Collect
Every enquiry channel feeds a single queue, so the team sees each message in the same place.
Customer & Revenue Operations
Enquiry Triage and Lead Qualification with AI
Enquiries arrive through several channels and sales cannot tell which deserves attention first.
See how it runsArrives
Need 200 units by FridayDo you deliver to Ipoh?Quote for 3 sites pleaseIs this still in stock?
One queue, routed
Bulk order · 200 unitsTo salesDelivery · IpohAnsweredMulti-site quoteTo salesStock checkAnsweredDiscount beyond policyTo a person
Inbox · Web form · WhatsApp · Phone
Need 200 units by FridayDo you deliver to Ipoh?Quote for 3 sites pleaseIs this still in stock?Price for bulk order?Can someone call me back
No order · no owner
The problem
A serious buyer and a price-checker send the same short message. Enquiries land in a shared inbox, a website form, WhatsApp and a sales rep's personal phone, and nobody sees them in one place. By the time someone reads far enough to judge which is worth a call, the fastest-responding competitor has already replied.
What BELCORT does
We bring every enquiry channel into one queue, read each enquiry for the details your team actually uses to judge it — what they are asking for, at what scale, for which site or business — and route it to the right person with that context attached. Your team decides what qualifies. The workflow applies your rules, not a generic score, and every enquiry keeps its original message and timestamps.
Tell us the workflow, and we will say whether it is ready.
Talk it through on WhatsApp03
How it runs
Each stage is named, and the stage where a person takes over is named too.
Read
The workflow reads each enquiry for what is being asked, at what scale, and for which site or business.
Route
Your own qualifying rules, not a generic score, decide who receives the enquiry, and the context travels with it.
Decide
Your team judges what qualifies and what deserves a call; the workflow prepares the ground for that judgement.
Record
The original message and its timestamps stay attached, so the enquiry can be read as it arrived.
Is this the workflow costing you the most?
Where it applies
Property & Construction · Manufacturing & Distribution · Professional Services · Retail & F&B · Sales & Customer Service