Retrieve
The workflow draws on your approved answers, product information and past correspondence to find what has already been settled.
Customer & Revenue Operations
AI-Assisted Customer Service Responses
Repeat questions consume most of the team's time and answer quality varies by person.
See how it runsDrafted, not sent
My order has not arrived — DO-2208?It left on Tuesday and is due Friday. Tracking is attached.
Built from
Delivery lead time · East Malaysia
Approved answers · rev. AugBefore it goes
Agent edits the draftRequiredAgent presses sendRequired
Sent folders · memory · nobody agrees
Answered last TuesdayDifferent answer, same questionNew joiner rewrote itAnswer lives in a sent folderTwo agents, two replies
Quality varies by person
The problem
Most incoming questions have been answered before, often that week. But the answer lives in someone's sent folder, and a new team member writes it again from memory. Customers notice when two people give two answers, and your team spends its best hours on the least demanding work.
What BELCORT does
We build a response workflow drawing on your approved answers, product information and past correspondence. It drafts a reply with its sources shown; your agent edits and sends. Nothing reaches a customer without a person choosing to send it. Where an answer does not exist yet, the workflow says so rather than inventing one.
Tell us the workflow, and we will say whether it is ready.
Talk it through on WhatsApp03
How it runs
Each stage is named, and the stage where a person takes over is named too.
Draft
It writes a reply in your own wording, ready for an agent to edit rather than compose from scratch.
Cite
Each draft shows the sources it was built from, so the agent can check the answer before trusting it.
Flag
Where no approved answer exists yet, the workflow says so rather than inventing an answer.
Send
Your agent edits and sends; nothing reaches a customer without a person choosing to send it.
Is this the workflow costing you the most?
Where it applies
Property & Construction · Manufacturing & Distribution · Professional Services · Retail & F&B · Sales & Customer Service · Operations