Receive
Questions arrive on your website and on WhatsApp, at the hours your customers ask them rather than your shift hours.
Customer Experience & Self-Service
AI-Powered Chatbot for Your Website and WhatsApp
Customers ask in three languages and shift coverage cannot keep up.
See how it runsOn the website
Do you open on Sunday?Yes — 10am to 4pm at the Butterworth branch.
On WhatsApp — the same answer
开星期天吗?开 — 峇眼惹马分店,早上 10 点到下午 4 点。
It hands over
The question needs a personHandoverThe customer asks for oneHandover
Website · WhatsApp · after hours
Website says one thingWhatsApp says anotherAsked in Malay, answered in EnglishNobody on at 9pmShift coverage cannot keep up
Three languages, one shift
The problem
Enquiries arrive in Bahasa Malaysia, English and Chinese, at hours when nobody is staffed. The questions are mostly the same ones. Answering them well in three languages, consistently, around the clock, is not a staffing problem you can solve by hiring.
What BELCORT does
We put one assistant on your website and WhatsApp that answers from your approved information in all three languages, with the same answer in each. It hands over to a person when the question needs one, when the customer asks, or when it does not know — and it says it does not know rather than guessing.
Tell us the workflow, and we will say whether it is ready.
Talk it through on WhatsApp03
How it runs
Each stage is named, and the stage where a person takes over is named too.
Answer
The assistant replies from the information you have approved, and says it does not know rather than guessing.
Align
The same answer is given in each language you support, so no language receives a weaker version.
Hand over
A person takes over when the question needs one, when the customer asks, or when the assistant does not know.
Is this the workflow costing you the most?
Where it applies
Property & Construction · Manufacturing & Distribution · Professional Services · Retail & F&B · Sales & Customer Service